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  • By Lanner
  • In Blog
  • Posted 10/08/2016

“When you have something tangible, a real sense of purpose, it doesn’t half make the team engaged” Jay Bourne, Senior Manager, Nationwide

In this video taken from the Lanner 2016 Predictive Simulation conference earlier this year, Nationwide’s Senior Manager, Jay Bourne discusses how they were able to increase their customer experience levels throughout their retail branch operations using predictive simulation.

Bourne demonstrates Lanner’s disciplined approach that helped them align the work they were doing to help plan cash machine usage and deployment more effectively. By using simulation through WITNESS Nationwide were able to fully understand their requirements and define the questions that needed answering to address their issues.

To view other examples of customer success stories from the 2016 Predictive Simulation Conference click here.

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Nationwide Building Society is a British mutual financial institution and the largest building society in the world. It has its headquarters in Swindon, with an office in Threadneedle Street, London, and with administration centres based in Bournemouth, Northampton and Dunfermline. Made up of over a hundred mergers — most notably its merger with Anglia Building Society in 1987 and Portman Building Society in 2007 — Nationwide is now the second largest provider of household savings and mortgages in the UK.

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