Support

Lanner aims to make simulation technology and the answers it provides available to the broadest audience and ensure our customers are successful. Delivering industry leading support to users is a key component for achieving that vision. Lanner's comprehensive support package ensures users have access to the best tools, expert skills and community knowledge available, helping them deliver successful simulation projects.

New Version Updates

Lanner continues to listen and respond to customer feedback - developing new features and capabilities across its leading platforms and applications, empowering users, making them more efficient and better equipped to face the challenges and questions asked by modern businesses.

Customers subscribed to Lanner's support packages receive the latest version of their software as soon as it becomes available.

Support Services

Providing much more than just software assistance, Lanner offers users direct access to its unique modelling advisory service; meaning they can depend on the support and guidance from Lanner consultants with years of simulation project experience.

Lanner Support packages also include:

Email: support@lanner.com
Contact Lanner's Integrate Support Desk on Tel: +44 (0) 1527 551 320
or USA: +1 713 532 8008

Learning Materials

Lanner provides customers with various options for learning its simulation products, catering for everyone from modelling beginners to advanced simulation architects developing simulation driven applications.

The Lanner Customer Portal contains a wealth of training materials and the support packages offer stimulating self-paced and tutor-led learning options.

For further information about Lanner's Certified WITNESS Practitioner Training courses please visit the training courses page or to learn more about the options available through your support package, please contact support@lanner.com.

Partnership

Lanner values every customer relationship and believes that great products are developed through truly understanding its customer's challenges and requirements. For this reason, Lanner continuously undertakes face to face Customer Service Reviews (CSRs) to understand its customer values & priorities. These reviews result in constructive, actionable feedback used to develop new technology and strengthen Lanners partnerships with its customers.